GigaOM Report: Nasuni Real- World Use Cases and Analysis

Customers Report Operational Efficiencies and Savings Across the Board Nasuni offers a cloud-native, SaaS solution for enterprise file services, with an object-based global file system in the back end and familiar file interfaces, including SMB and NFS, in the front end. It integrates with all major public cloud providers and works with on-premises S3-compatible object […]

Leveraging Conversational AI to Automate Customer Service in the Utilities Sector

Utilities are something consumers often don’t think about or interact with until their service is interrupted. At that point, their need for help is urgent. In widespread outages, utilities are dealing with thousands of people who all have that same urgency.Automated, proactive customer support can improve utility public relations and deliver reassurances and information customers […]

Revolutionizing the Finance and Banking Industry With Conversational AI

How banks and financial institutions deal with customers underwent a seismic shift, with customers demanding remote service and branches, and physical locations giving way to self-service kiosks and automated systems. Today’s banking and finance customers want to be able to access information and be offered personalized services, without needing to wait in a phone queue […]

Transforming IT Service Desk Through Conversational AI and Intelligent Automation

Information technology (IT) is critical to company operations across almost all industries. The intersection of computer devices with technology and connectivity is the backbone of communication and commerce. IT and related verticals are increasingly benefitting from the latest in artificial intelligence (AI). Customer-centric IT companies can leverage AI to create smart self-service options that make […]

Redefining Customer Service in the Telecommunications Industry With Conversational AI

The telecommunications vertical can experience some of the heaviest customer churn rates of any industry, and can struggle with customer perception of both the quality of services they provide and their level of customer care. Creating high-quality customer experiences will be a major differentiator in the years ahead. Leveraging AI and automation can be key […]

Conversational AI for Consumer Goods: Embracing A New Era of Customer Experience

Conversational AI for Consumer Goods_ Embracing A New Era of Customer Experience

The consumer packaged goods (CPG) industry is rapidly evolving and innovating to meet consumers’ new and heightened expectations. There is a renewed interest in enhancing buyer experience by accommodating dynamic consumer preferences for communication. There is also an increased reliance on online and omnichannel as a means of reaching and engaging CPG consumers, even in […]

Unlocking Exceptional Customer Service in the Insurance Industry With Conversational AI

The way insurance is marketed, underwritten, and sold is changing swiftly. Thanks to the Internet of Things, data is continually streaming toward insurer databases, helping them make decisions faster and more profitably.  The ways in which consumers interact with insurers to buy policies, change policies, and make claims has also shifted. Self-service options are becoming […]

Leveraging Technology to Re-write the Rules of the Medical Supplies Industry

As the healthcare supply industry experiences a rapid disruption, players in this market face many challenges: increasing pressure to meet customer demand, adjusting to constant regulatory changes, and differentiating their offerings in a hyper-competitive market.  The question now is, what can members of the healthcare supply industry do to rise to these challenges?  Learn from […]

Personalization Playbook: Lifecycle Mapping

Whether your brand uses storyboards, the design thinking process or intuition to build out its customer lifecycle map, that process is only valuable to your marketing and sales teams. After all, no customer ever thinks to themselves that they’re in the “awareness” stage of a brand-centric journey.  In this white paper, we’re going to explain […]