Get IDC’s insights and recommendations for navigating hyperspeed, hyperscale, and hyperconnectivity What will enterprise service management – and IT in general — look like in 2025? Find out in Enterprise Service Management: Making Hypercomplexity Work. IDC breaks down how organizations will change to meet demands in hyperspeed, hyperscale, and hyperconnectivity in 2022, 2024 and beyond, […]
When the novel coronavirus began to spread rapidly around the world and forced businesses to transition to online, it caused a massive shift in how organizations approach work. As a result of the COVID-19 pandemic, more than half of Americans currently work from home, and over a third of managers have reported that their workers […]
Throughout the pandemic, companies of all sizes and across many industries have faced challenges. From shifting priorities and business needs to changing budgets, many have recognized advantages of a more flexible way of working. As a result, companies even in traditional industries have turned to remote freelancers. This research report uses a variety of data […]
There’s no question that 2020 was the year of video. Some organizations were well on their way to embracing a digitalfirst approach to business before the pandemic, while others were forced to do so out of necessity.
This Aragon Research Globe™ for Communities evaluates 12 providers who are helping people share knowledge inside and outside of the enterprise. Communities has evolved from the original idea of a social network—with the primary goal of sharing information and knowledge. This Globe Report provides a guide as to who is doing what in the market.
Today’s workforce is becoming more and more distributed. In fact, Global Workplace Analytics reports that approximately 20-25% of the global workforce teleworks at some frequency, and employees are not at their desk 50-60% of the time With the ability to work remotely, with flexible hours, from whichever device they choose, employees can work across geographies […]
Everyone from the CEO to the newest hire wants to be part of an effective team. But in unprecedented times, with an accelerated shift into the future of work, how can organizations achieve clarity on day-to-day tasks and achieve the company mission? Work Management Platforms like Asana can help. A Work Management Platform coordinates and […]
In 2020, we ran an extensive survey of our clients to better understand their live chat expectations and strategies for 2021. We’ve anonymized and aggregated the results so that we can share these insights with you. Respondents are from a variety of industries, including the Information Technology sector, Consumer Discretionary sector, Healthcare, Communication Services and […]
The pace of change in healthcare is only going to accelerate with growing demands from patients, regulators legislators, and technology optimists. A paradigm shift in care delivery along with the new pay-for-performance model requires healthcare organizations to modernize data management. The ability to understand the complex and dynamic relationships among providers, organizations, pharmaceutical manufacturers, health […]
In 2021, Customer Experiences Are No Longer “One-Size-Fits-All”.You have mobile, web, live chat, socials, product reviews,… How do you make sure you provide the best customer experience? Are you, like most companies, taking a traditional approach to customer experience (CX) in the dust? In this report, we’ll examine why closing the CX expectation gap is […]