If employees are the lifeblood of a company, a business phone system is the circulatory system that keeps them flowing smoothly. Good business communications are especially key to a strong enterprise because it’s what connects the entire workforce across the globe. Without a good phone system, you’ll be stuck with […]
7 Key Features of a Modern VoIP Phone System
If you’re still working with a traditional business phone system, it’s likely you’ve felt held back by the technology. Installing new hardware, setting up accounts, and frequent maintenance are all constant drains on time and money for your company. And with remote work becoming increasingly popular, you want a system […]
How To Go Remote With Your Contact Center: Lessons From Fenway Health
Gain firsthand insights into healthcare’s remote workforce transformation Over the past year, both healthcare and communications have undergone massive transformations. Hospitals and healthcare providers have had to revamp the way they work, including their contact centers and business phone systems. We saw that in action with Fenway Health as they […]
Best Practices for Remote Healthcare Communications
When patients call in, the last thing they want to encounter is an overwhelmed associate or to be stuck on hold (aka. the top reason for patient dissatisfaction). That’s where a telephony solution comes in, empowering healthcare workers to respond quickly while reducing the burden on admin staff. [email-download download_id=”9705″ […]
Dialpad Supercharges InfoTrack’s Contact Center in the Cloud
When businesses move their contact centers to the cloud, they need to know their agents will be able to continue providing excellent service to their customers at all times. At the start of the COVID-19 pandemic, as businesses began moving to a workfrom-home and work-from-anywhere style, it became all the […]
Proactive Customer Service: What is It and How Can You Implement It?
143983 Proactive Customer Service: What is It and How Can You Implement It? For long-term success, companies have to not only retain, but also grow their customer base. But that’s easier said than done. Today, people want more from their customer experience. They don’t want just fast responses to queries—they […]
A Contact Center Training Guide (That Applies To Call Centers Too)
143982 A Contact Center Training Guide (That Applies To Call Centers Too) It’s no secret that many contact centers experience high agent turnover. Some might think that’s because the job is unskilled and unrewarding. But it doesn’t have to be that way. By giving your agents the right tools to […]
Contact Center Mistakes That Impact Customer Retention
Contact Center Mistakes That Impact Customer Retention Did you know that attracting a new customer is up to five times more expensive than retaining an existing customer? And, an increase in customer retention by just 5% can result in an increase of profits by up to 95%. Contact centers are […]
Why Dialpad Contact Center
Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Check out our on-demand webinar to learn more about Dialpad, our Contact Center solution, and how we’re helping enable agents to deliver personalized support at scale.[email-download download_id=”9628″ contact_form_id=”190″]
Turn Your Call Center into a Customer Experience Powerhouse
Welcome to the Age of the Customer. Today, 80% of consumers say a company’s customer experience is just as important as its products or services. What if that experience isn’t up to par? About 76% of consumers say it’s easier than ever to take their business elsewhere, and more than […]