Contact Center Mistakes That Impact Customer Retention Did you know that attracting a new customer is up to five times more expensive than retaining an existing customer? And, an increase in customer retention by just 5% can result in an increase of profits by up to 95%.
Contact centers are in the perfect position to help customers solve problems quickly while providing an
exceptional customer service experience. Unfortunately, many contact centers focus on the wrong priorities.
This can lead to common mistakes that negatively impact customer retention. Often, this is due to lack of
information and misuse of AI. It’s time to bring the people back into the contact center experience.
Learn about the contact center mistakes to avoid in this guide.
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