The effects of the pandemic have greatly accelerated the pace of change in contact centers, and there is no going back to how things were. Deprived of the ability to visit physical stores and offices, customers turned to the contact center and companies’ websites to answer their queries. The drive to unify these sources of […]
Archives October 2021
In theory, teams want a learning culture, but in practice they don’t actually optimize their culture for learning. A learning culture entails continual on-the-job education and leveraging tools that make learning easy. Stack Overflow for Teams is one such tool that prioritizes knowledge sharing and collaboration. In this eBook, we will show you how to […]
If you think about it, everything evolves over time and becomes better, whether we’re talking about objects, concepts, or technology. Commission automation is no different. Years ago, companies came out with software to help automate the commissions process, but it hasn’t ever been truly automated until recently.Many organizations are still relying on legacy systems and […]
One wrong commission. That’s all it takes for a sales rep to jump ship and take their skills elsewhere. This article will show you how the right commission plan execution can retain your employees, reduce customer churn and increase trust between internal teams.
It’s easy to make incorrect judgments about which commission plans will be most effective. There are plenty of misconceptions out there. From the late 1970s to the early 2000s researchers haven’t been clear about several important commission questions. In this whitepaper, we’ll address the many myths about commission plans and the best practices for building […]
In the wake of the COVID-19 pandemic, consumers are taking more of their interactions online, creating an urgent need for insurers to implement a nimble, scalable digital platform that empowers real-time decisioning. However, upgrading your decision infrastructure can feel daunting. Fortunately, there are guidelines and best practices for digitally transforming your insurance business in a […]
The leaders of Mercury Insurance pride themselves on being premier underwriters and recently needed to accelerate their digital decision-making on policies. Mercury’s underwriting decisions are based on hundreds of interconnected rules that need regular updating, which depends on business users who aren’t steeped in technology. However, decision automation requires close collaboration between those business users […]