Collating insights from nearly 2,800 global financial services leaders, Salesforce’s latest “Trends in Financial Services” report, focuses on what growth-minded organisations do differently from their competitors.The report includes data collected from global financial services leaders worldwide at two key junctures:
immediately preceding the pandemic, and again nearly a year later. Combined, these two studies provide perspective into the financial services industry’s evolution and how to navigate this, building resilience in the face of the pandemic.