Quickly set up remote contact center agents with Amazon Connect

Amazon Connect enables businesses to have a fully operational contact center that can be accessed from virtually anywhere. Agents, supervisors, managers, and administrators can work from home and still be able to perform all of their daily contact center activities. Agents can receive inbound and make outbound calls or chat interactions. Supervisors can monitor and coach agents in real time as if they were all sitting in the same office. Managers can view dashboards, run reports, monitor service levels, listen to call recordings, and track contact center performance- all from home. All that is needed to make this a reality is an Amazon Connect instance, a laptop, and an internet connection.