Proactive Customer Service: What is It and How Can You Implement It?

143983 Proactive Customer Service: What is It and How Can You Implement It? For long-term success, companies have to not only retain, but also grow their customer base. But that’s easier said than done. Today, people want more from their customer experience. They don’t want just fast responses to queries—they expect proactive customer support that can resolve issues, ideally before they even have to ask (or if they have to ask, preferably resolved the first time they reach out). It’s a tall order. Learn how to achieve it with this guide by a contact center supervisor.