Noodles & Co Uses a Data- driven Approach to Improve Guest Satisfaction

With guest satisfaction always being top of mind, Noodles & Company is made up of more than 450 restaurants and thousands of passionate team members. Noodles’ unique culture is built on the value of “Loving Life,” which begins by nourishing and inspiring every team member and guest who walks through the door. With hundreds of restaurant locations across the US, Noodles desires to understand the “why” behind a low satisfaction score or a guest not returning, which became even more important when COVID-19 changed the way restaurants operate.