HP’s Customer- Centric Approach to Product Design and Service Delivery

It is no coincidence that the most innovative brands in the world are also leading the way in customer experience. Organizations need to invest and focus on the customer journey, service delivery and product design in order to thrive in this era of rapid disruption. Watch Mike Nash and cross-functional members of HP’s customer experience, product management and customer support teams, as they share their powerful story about scaling a CX program and using multiple sources of customer feedback to create a customer-centric approach to product design and service delivery.