Game crashes and hangs are inevitable. With very few exceptions, every game will crash and hang in the wild, and even the best QA and testing systems won’t catch them all. Especially when your game has millions of users, interacting in millions of environment combinations. In-house and free game crash management solutions all suffer from the same problems. They have long maintenance cycles, take forever to get new functionality, aren’t cross-platform, have different silos of data, and become more of a pain than a solution.
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