Digital Document Processes in 2020: A Spotlight on E-Signatures

The pandemic has shown businesses across industries, ranging from finance to retail and tourism, how e-signatures can keep online interactions going, and ensure business continuity. According to respondents of a 2020 Forrester study, adoption of these solutions has accelerated across every industry, region, and company size. E-Signatures will become standard practice as part of the new normal, and organizations are recognizing how e- signatures can support better customer and employee outcomes beyond simply replacing “wet” signatures. Deep dive into the benefits of e-signatures and how they represent part of the new CX landscape for businesses across tourism, retail and more.