7-Eleven needed an innovative partner to push the CX limits. With the company focused on digital innovation, it became clear the internal “service” infrastructure needed to change to support this new consumer-to-brand direct relationship.
Through an integration with ServiceNow® Customer Service Management, 7-Eleven now optimizes case resolution and shares customer experience insights. Alerts and signals from the Medallia Experience Cloud create new cases
in Customer Service Management with priority and severity preset in real-time.
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