In 2020, we ran an extensive survey of our clients to better understand their live chat expectations and strategies for 2021. We’ve anonymized and aggregated the results so that we can share these insights with you. Respondents are from a variety of industries, including the Information Technology sector, Consumer Discretionary […]
Deepfakes are videos, images or audio recordings that have been distorted to present an individual saying or doing something that they didn’t say or do. If you think of the thing that you are least likely to ever say, and then imagine your friends, family or employer being shown a […]
Digital banking is growing. In 2019, 71% of UK consumers had used at least two online financial services, up from 14% in 2015. In the US, adoption grew to 46% from 17%. Savings, payments, borrowing and budgeting are all moving online. [email-download download_id=”4316″ contact_form_id=”190″]
Cybersecurity breaches continue to be a constant threat to the daily business operations of organizations all around the world. Nearly 80% of senior IT and IT security leaders believe their organizations lack sufficient protection against cyberattacks despite increased IT security investments made in 2020 to deal with distributed IT and […]
Spend Management is the planning, process, and system of managing business dollars to positively affect the production of products and services. Spend management usually includes processes relating to procurement, supply chain management, and outsourcing. Optimal spend management relies on the ability to understand and control company spend through automation tools […]
The largest fuel pipeline in the United States, Colonial Pipeline, halted operations because of a ransomware attack. The attack was carried out by the cybercriminal group DarkSide. Much of the pipeline remains offline, although the pipeline operator aims to restore service by the end of the week. What the Colonial […]
Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be. In this new eBook, you’ll discover how to use fully managed AWS End User Computing (EUC) Services to adapt your contact center to quickly changing business needs. Read the […]
As organizations work to migrate to the cloud — and work moves away from the data center towards the edges of the network — exposure to threats continues to rise. To protect against these growing risks— while optimizing performance at every connection — networking and security can no longer work […]
In 2021, securing your network is more challenging than ever — you need to secure users, devices, apps, and data at the point of access, working at the cloud edge to deliver protection and performance. Your choice of cloud security platform and partner is key, as it will serve as […]
In 2021, securing your network is more challenging than ever — you need to secure users, devices, apps, and data at the point of access, working at the cloud edge to deliver protection and performance.Your choice of cloud security platform and partner is key, as it willserve as a foundation […]
