STATE OF CHAT REPORT 2021
In 2020, we ran an extensive survey of our clients to better understand their live chat expectations and strategies for 2021. We’ve anonymized and aggregated the results so that we can share these insights with you. Respondents are from a variety of industries, including the Information Technology sector, Consumer Discretionary sector, Healthcare, Communication Services and Non-profit sectors, the Financial, and Industrials and Materials

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