Category: eBook

This deep dive white paper introduces an operational methodology to help with digital transformation: Continuous Product Design (CPD). CPD is a cross-team approach to building better digital products faster—based on a shared, quantified, and real-time view of customer signals and business impact. Download now to learn 8 ways you can […]

A platform transformation promises to increase your ability to deliver with speed and confidence, as well as delight customers with better experiences. Here are the six questions you need to know before replatforming: Is your organization ready for the cultural shift brought on by a digital platform migration? How will […]

Session replay is an essential tool when it comes to monitoring and improving the user experience in web, mobile, native, or kiosk applications. But just as you wouldn’t use a hammer to drive home a screw, session replay has its time, place, and best use cases.In The Enterprise Guide to […]

Competition is fierce. Your customers have more choices and it’s easier than ever to switch vendors. Brand trust is at an all-time low. NPS scores are 1/3 of what they were 5 years ago. Companies that demonstrate the greatest understanding of their customers will win. How will you stand out […]

Join us for this 30 minute fireside chat where Twitter’s UK and US Research Analyst discuss the need for a global view on customers. With over 330 million active users and 500 million tweets a day, Twitter is no stranger to instant unfiltered opinions and a constant flow of data. […]

Those in the tech industry are no stranger to competition. But the heavy pressure that comes with such a fast-paced environment can stifle innovation and cause decision-makers to use assumptions (not customer intelligence) to make their next move. With global juggernauts and disruptive innovators competing for customer attention, the battle […]

Guessing what your customers want will get you nowhere. While one lucky guess might get your business off the ground, one wrong move and you’ll be back at square one. Rather than throwing things out and hoping something sticks, why not make business decisions with your customers, not for them? […]

Everything modern retailers need to know to prioritize and deliver outstanding customer experiences (CX).How to put the people, processes, and technology in place to stay agile with changing consumer behaviours and stand out from the competition. 7 actionable steps to drive retail growth. The retail landscape has changed dramatically, and […]

8 Ways Financial Institutions can Improve Their Key Metrics by Putting Customers First The digital revolution paired with the global pandemic has changed the way people want to do business with their financial institutions. Digital banking features, personalized support, and self-service tools are no longer a differentiating feature — they’re […]

Research Offers Guidance for Making More Informed Engineering Decisions Tech Clarity research indicates top performers succeed with simulation technology. Nearly half (44%) of manufacturers say design decisions have become more difficult. For engineers to complete their work effectively, they need to be empowered with powerful tools to solve problems faster. […]