Evaluating Enterprise Telephony for Microsoft Teams

Since November 2019, the number of daily Microsoft Teams users grew from just 20 million a staggering 75 million—a result of the COVID-19 pandemic and the acceleration of work from home. The fact that Teams are Microsoft’s fastest-growing business application of all time is no surprise. Today, nearly 260 million people around the world use Office 365, and Teams are included for free. This bundling allows businesses to easily adopt Teams and implement it into their workflows. While Teams include several collaboration essentials, telephony isn’t one of them. Tools like a team Messaging and video conferencing is readily available, but Teams require a separate solution to Enable workers to make calls in the platform.