When patients call in, the last thing they want to encounter is an overwhelmed associate or to be stuck on hold (aka. the top reason for patient dissatisfaction). That’s where a telephony solution comes in, empowering healthcare workers to respond quickly while reducing the burden on admin staff. [email-download download_id=”9705″ […]
Dialpad Supercharges InfoTrack’s Contact Center in the Cloud
When businesses move their contact centers to the cloud, they need to know their agents will be able to continue providing excellent service to their customers at all times. At the start of the COVID-19 pandemic, as businesses began moving to a workfrom-home and work-from-anywhere style, it became all the […]
Proactive Customer Service: What is It and How Can You Implement It?
143983 Proactive Customer Service: What is It and How Can You Implement It? For long-term success, companies have to not only retain, but also grow their customer base. But that’s easier said than done. Today, people want more from their customer experience. They don’t want just fast responses to queries—they […]
A Contact Center Training Guide (That Applies To Call Centers Too)
143982 A Contact Center Training Guide (That Applies To Call Centers Too) It’s no secret that many contact centers experience high agent turnover. Some might think that’s because the job is unskilled and unrewarding. But it doesn’t have to be that way. By giving your agents the right tools to […]
Contact Center Mistakes That Impact Customer Retention
Contact Center Mistakes That Impact Customer Retention Did you know that attracting a new customer is up to five times more expensive than retaining an existing customer? And, an increase in customer retention by just 5% can result in an increase of profits by up to 95%. Contact centers are […]
Why Dialpad Contact Center
Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Check out our on-demand webinar to learn more about Dialpad, our Contact Center solution, and how we’re helping enable agents to deliver personalized support at scale.[email-download download_id=”9628″ contact_form_id=”190″]
Turn Your Call Center into a Customer Experience Powerhouse
Welcome to the Age of the Customer. Today, 80% of consumers say a company’s customer experience is just as important as its products or services. What if that experience isn’t up to par? About 76% of consumers say it’s easier than ever to take their business elsewhere, and more than […]
Internet Connectivity Pain Points
Unreliable internet connectivity can hold an organization back from implementing its digital strategies. Networks with insufficient bandwidth and inconsistent performance may cause a wide range of problems that prevent organizations from competing effectively. These issues can impact the collaborative efforts of distributed workforces, such as the ability to share large […]
The Fiber Landscape
Spectrum Enterprise offers a powerful nationwide network, multiple connectivity options and dedicated expertise to move your organization forward. As part of a Fortune 100 company, we’ve invested $40 billion over the last five years in our technologies, our fiber network and our ability to support your changing needs. Our solutions […]
Technology Trends and Challenges for Midmarket Companies
Welcome to the Age of the Customer. Today, 80% of consumers say a company’s customer experience is just as important as its products or services. What if that experience isn’t up to par? About 76% of consumers say it’s easier than ever to take their business elsewhere, and more than […]