When the pandemic impacted companies all over the world, the concept of business culture was transformed overnight. The regular routine of commuting to work and making a pitstop at your favorite coffee shop came to a grinding halt — for many, the pandemic meant an immediate adaptation to remote work. […]
The 5 Remote Workforce Evolutions of 2021
Is your company adapting to long-term remote work? Find out more about the five workplace evolutions, and how to overcome remote team challenges [email-download download_id=”8847″ contact_form_id=”193″]
How monday.com Uses One Global Hiring Solution
Entering new markets and growing a global team is simple — with support from the right partner. A cloud-based project and team management company headquartered in Tel Aviv, monday.com, was looking to hire new team members in Brazil and Canada. However, the company did not have an entity set up […]
7 Steps of the Remote Employee Lifecycle
How HR Can Support Growing Global Teams Are your teams remote or flexing to a hybrid workspace? From onboarding through global team integration, and even employee offboarding, our HR experts laid out a strategy for companies to create an engaging, rewarding work environment for their team members, wherever they may […]
CFOs in EMEA are Looking for New Global Talent
A survey conducted by CFO Research of Industry Dive and Globalization Partners polled senior finance executives from the Europe, Middle East, and Africa region. The results showed 79 percent of respondents are planning expansion into new countries as part of their long-term growth strategies. While the No. 1 priority for […]
The Customer Imperative in Financial Services Report
Salesforce in collaboration with Bain and Company have taken the pulse of customer and employee experience, finding how the retail banking industry has performed during the pandemic and what the new customer imperative is for the banking sector. New research from more than 4,500 consumers and 200 financial services employees […]
The ROI of Operationalizing Data to Boost Customer Success Results
Establishing a unified view of customer insights across all enterprise systems is critical for CSM programs to truly understand the customer journeys, and take the right action needed to achieve desired goals. This report will provide an overview of the business impact observed by companies that use an integrated view […]
2020 Customer Experience (CX) Transformation Benchmark
The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, Canada, UK, Australia with two surveys, one among consumers and one among contact center decision makers. This report includes: Global and region-specific findings from the 2020 business wave of the research Trends for 2020 vs […]
The State of Contact Center Transformation in the New Digital World
The effects of the pandemic have greatly accelerated the pace of change in contact centers, and there is no going back to how things were. Deprived of the ability to visit physical stores and offices, customers turned to the contact center and companies’ websites to answer their queries. The drive […]