In this report, IDC explains how to improve customer experiences by uniting back- and front-end using agile practices. IDC predicts that by 2024, 60% of investment in operational efficiency typically shift to investment in operational responsiveness to the market for services and customization. Adopting agile practices enterprise wide is a […]
Why Adopt Open Source AI Platforms for Business Transformation
As per the IDC’s AI StrategiesView 2020 study — a global survey of 2,056 organizations, with IT and line-of-business decision makers and influencers as respondents — AI adoption and spend has grown about 15–20% year over year. Early adopters report about 22% improvement in customer experience and about 20% improvement in employee efficiency and […]
Anpassungsfähige Architektur: Das Backbone für digitale Geschäftsmodelle
Whitepaper: Anpassungsfähige Architektur Wie kann eine anpassungsfähige Technologiearchitektur Unternehmen dazu befähigen, agil auf die Marktanforderungen zu reagieren? Und welche Best Practices untermauern eine erfolgreiche digitale Transformation? [email-download download_id=”4787″ contact_form_id=”190″]
Leadership Response Strategies to Changing Workforce Patterns
The global workforce was already in a period of powerful transformation when COVID-19 hit. Starting in the early 2000s, global hyper-connectivity, changing technologies, AI and machine learning, and social trends disrupted traditional models of work. The imperative for digital transformation had companies re-conceptualizing their workforce, tapping global networks of independent […]
How to Increase Employee Productivity and Engagement in the New Normal
Drive employee engagement with a central hub for company announcements, apps, support, and more Enhance productivity with intelligent and intuitive employee service Easily configure a tailored, mobile-friendly experience for every employee [email-download download_id=”522″ contact_form_id=”190″]
Crisis Management
Seamless orchestration of your entire crisis response life cycle in a common operating platform In today’s mobile and often frenetic business climate, crisis management teams are frequently dispersed and face many distractions and other challenges in the midst of an incident or business disruption. This can result in delays, missed […]
CX Stats and Trends to Know in 2021
We live in the age of the customer. With more options and information at their fingertips than ever before, your customers want to do things their way. They expect companies to give them what they want, how they want, and when they want. They now prioritize experiences above all else […]
Tips for Creating an Expense Policy
Creating an expense policy can be a time-consuming process, but when you consider that almost 20% of T&E expenses fall outside of policy it makes sense to invest the time and effort. This template walks you through how to build a best-practice expense policy and also explains what each section […]
Four Ways to Approach Global Market Impacting Events
Nobody could have foreseen the economic shockdown we experienced in 2020. In research, finance, and market intelligence, there has never been such a game-changing year. But some corporations and financial institutions were able to adapt to the new reality, and even find success amidst the crisis. This white paper shows […]
Have You Outgrown Your Traditional Secure Web Gateway?
This book examines the changing network and security landscape and gaps in the existing security stack. As the network evolves, it paves the way for the Secure Access Service Edge (SASE), which delivers multiple security functions from the cloud. [email-download download_id=”3848″ contact_form_id=”3759″]