Category: eBook

Think about a great conversation you’ve had, with no awkwardness or self-consciousness, just effortless communication. In data visualization, there is a similar concept. Your audience should smoothly absorb and use the information in a dashboard without distractions or turbulence—this is described by people in the data viz world as “flow.” […]

7-Eleven needed an innovative partner to push the CX limits. With the company focused on digital innovation, it became clear the internal “service” infrastructure needed to change to support this new consumer-to-brand direct relationship. Through an integration with ServiceNow® Customer Service Management, 7-Eleven now optimizes case resolution and shares customer […]

With guest satisfaction always being top of mind, Noodles & Company is made up of more than 450 restaurants and thousands of passionate team members. Noodles’ unique culture is built on the value of “Loving Life,” which begins by nourishing and inspiring every team member and guest who walks through […]

How to navigate through the winds of change Customer experience is fundamentally shifting how patients approach their care and the way physicians and pharmacists adapt to meet those needs. Read more to learn how the best pharmaceutical companies will win using Operational Customer Experience Management (OCEM). The key areas of […]

It’s not news that the digital economy is changing all the rules for IT, which has to deliver the infrastructure and apps that business stakeholders demand. And they have to do it fast without compromising security. That’s why it so important to have a modern data center. Learn what defines […]

Does transforming your IT to meet modern requirements to support a distributed workforce seem daunting? Learn from real-world examples of innovative leaders moving their IT infrastructure to Modern Management to combine the efficiency of Mobile Device Management (MDM) with the robust capabilities of PC lifecycle management on a single digital […]

87% of consumers want brands to continue offering curbside pickup options. As consumers become increasingly more cautious about cleanliness, health and safety in the post-pandemic era, it’s no wonder big-box retailers, chain restaurants and local businesses continue to expand their contactless commerce offerings. When done right, curbside pickups provide an […]

Frontier Airlines believes travel should be for everyone. Low fares allow people to travel more often, see new places, connect with family and loved ones and develop business opportunities. Headquartered in Denver, they currently serve more than 80 cities in the US, Mexico, and the Dominican Republic. [email-download download_id=”5833″ contact_form_id=”190″]

The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Join State Farm’s CFO and CDO, Jon Farney and Fawad Ahmad, as they share why customer experience matters and how they’re using real-time feedback to enhance the customer […]

Understanding customer needs and expectations has always been at the heart of customer experience. But in today’s digital-first world, it’s harder than ever. Surveys alone can’t provide rapid enough insights to help organizations react to changing consumer behavior and unpredictable market conditions. By capturing experience signals in real time across […]