Are You Adding International team members? If a global hire is on the horizon, now is the time to study up on what you need to know. From creating a compliant employment contract, to providing competitive benefits, to managing cross-culturally, this is the guidebook to help you get started. Get […]
Die Vorteile der Cloud: Ein Leitfaden für IT-Führungskräfte
Steigern Sie die Resilienz und Agilität Ihrer Organisation Oft verhindern unflexible Altsysteme, dass sich agile Arbeitsabläufe und innovative Strukturen im Unternehmen etablieren. Eine cloudbasierte IT-Basis ist heute unverzichtbar – besonders in Zeiten beispielloser Veränderungen. Erfahren Sie in diesem Leitfaden mehr über die Vorteile der Cloud, darunter: Schnellere, fundiertere Entscheidungen Bessere […]
NTT recognized by Gartner as a Leader in Network Services
Gartner recognized NTT based on its completeness of vision and its ability to execute and evaluated NTT amongst various capabilities within its 2021 Critical Capabilities Report for Network Services, Global and Magic Quadrant for Network Services, Global . The ongoing pandemic has emphasized the importance of a secure, high-performing cloud-network […]
Quickly set up remote contact center agents with Amazon Connect
Amazon Connect enables businesses to have a fully operational contact center that can be accessed from virtually anywhere. Agents, supervisors, managers, and administrators can work from home and still be able to perform all of their daily contact center activities. Agents can receive inbound and make outbound calls or chat […]
Enable Contact Center Agents to Work from Wherever They Need to Be
Ensure your contact center keeps pace with changing business conditions Gain the agility you need to swiftly adapt your contact center as business conditions evolve. With AWS EUC Services, you can allow your contact center agents to remain productive wherever they need to work. And as fully managed services, Amazon […]
Building Intelligent Contact Center Experiences with Amazon Connect and Salesforce
Learn how Amazon Connect customers are enabling their cloud contact center and Salesforce Service Cloud experiences today with capabilities such as voice, call transcription, speech analytics, and fraud detection. We will explore how it’s possible to quickly integrate your CRM and cloud contact center, leveraging serverless access of your CRM […]
Amazon Connect: Delivering Speed, Intelligence and Flexibility for an Improved Customer Experience
This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions. It also includes a handful of telco-based providers that offer business process outsourcing (BPO) and hosting, as well as […]
Improving Service and Reducing Costs in Contact Centers
A contact center outfitted with the right technology across diverse channels, including telephone, messaging apps, and social media, can support resolving customer issues quickly, tracking engagements, and capturing data. But, while many companies are interested in applying advanced technology to improve customer interactions, they struggle with how to drive efficiencies […]
4 Evaluation Essentials for Personalizing and Innovating Your Customer Service
How Small and Medium Businesses can Drive Proactive Customer Interactions using Machine Learning and AI-enabled Contact Centers It has long been standard practice for businesses of all sizes to operate contact centers, thereby allowing customers to ask questions with a live agent that can provide feedback and troubleshoot issues in […]
Sechs Sicherheitstipps für Ihr Unternehmen
Verlässliche Sicherheitsmaßnahmen lassen sich einfacher implementieren, als Sie denken. Erfahren Sie, wie reale Unternehmen wie das Ihre Microsoft 365 einsetzen, um Sicherheitsstrategien auszuweiten: Sicherheit als Investition behandeln. Gegenmaßnahmen planen. Proaktiv gegen Cyberbedrohungen vorgehen. Lesen Sie alle sechs Tipps in unserem kostenlosen E-Book. [email-download download_id=”7382″ contact_form_id=”7351″]