Get your copy of the report to benchmark your program against results from AuditBoard’s 2021 IT Risk Survey and learn foundational best practices for embedding agile and continuous processes into your IT risk program. In today’s increasingly digitized, remote-savvy business world, effectively identifying and managing IT risk has never been […]
SOC 2 Compliance and Best Practices
There are various types of SOC (System and Organization Controls) reports for service organizations, but one of the most sought-after certifications is SOC 2. Learn more about the benefits of obtaining SOC 2 certification, SOC 2 requirements and controls, and best practices for a successful SOC 2 audit — then […]
Achieving Continuous Compliance and IT Control Automation
Are you struggling to keep up with security compliance? To make this process easier, organizations are adopting continuous compliance, an approach that maintains requirements on an ongoing basis. In an increasingly digital world, information security compliance is more important than ever. Insufficient compliance can have severe consequences, from regulatory fines […]
7 Tips for a Well- Rounded Issue Management Program
Issue management can be a time-consuming process for audit departments. Get up to speed on how to conquer common challenges to successful issue management, how issue remediation metrics can serve as a status check for organizations and ways to build a stronger, more efficient issue management program. After an audit […]
Best Practices for Writing Effective Audit Reports
A great audit report is digestible, clear, and motivates stakeholders to act. Want to make sure your reports are effective? This reporting resources package is packed with tried-and-true techniques, helpful tips, and an Audit Reporting Checklist to take your next audit report to the next level. A great audit report […]
10 Best Practices for Audit Fieldwork Execution
How are internal auditors perceived in your organization — as allies or adversaries? Fieldwork is a key time to build relationships of mutual trust with your audit clients, which in turn will lead to better collaboration and improved audit outcomes. These fieldwork resources will help you approach your next audit […]
Key Considerations and Differentiators When Evaluating a Remote Support Solution
As the coronavirus (aka COVID-19) continues to spread around the globe, many companies have fast tracked policies to accommodate remote working and minimize its impact on productivity. The increased number of remote workers has amplified the necessity for remote support of employees with or without organisationally prescribed IT assets (e.g., […]
Unlocking the Potential of a Modern, Distributed Workforce
How to keep organizations moving forward in a changing environment HDI research shows that most organizations are preparing to support remote work long term, which puts IT in the hot seat. They must not only maintain constant service and support while our environments are in flux, but help their organizations […]
Buyer’s Guide To Choosing The Right Remote Support Tool
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow […]
The Ultimate Manager’s Guide to Managing Remote Teams
More and more companies today are building out their remote teams, and pandemic or not, remote work is growing among companies that have physical offices as well. We at Dialpad have a pretty big remote team too! The thing is, remote work doesn’t exactly come with a brand new set […]