What customers expect from financial services providers has changed dramatically with the emergence of disruptive trends and digital transformation. Today’s customers want more seamless experiences, with 66% expecting companies to understand their unique needs and expectations. Discover how to elevate your customer experience with Salesforce’s latest e-book, “Hyper-personalisation: Key to […]
Trends In Financial Services
Collating insights from nearly 2,800 global financial services leaders, Salesforce’s latest “Trends in Financial Services” report, focuses on what growth-minded organisations do differently from their competitors.The report includes data collected from global financial services leaders worldwide at two key junctures: immediately preceding the pandemic, and again nearly a year later. […]
Cloud Strategy Insider: Resolving FinServ Data Challenges with AI-Powered Graph Technology on Google Cloud
Over the last decade, the rise of cloud adoption in financial services (FinServ) has prompted a need for technological solutions capable of addressing industry-specific use cases. The increasing volume and complexity of data, combined with the demands of security and regulatory compliance, explain why FinServ organizations are turning to AI […]