Data scientists and statisticians know a powerful analytical tool simply by the name “R”—an opensource, free programming language and environment for statistical computing. It is historically one of the fastest-growing statistical programming languages and a top tool of choice in the data scientist’s toolkit. Together, Tableau and R offer the […]
Advanced Analytics With Tableau
In many ways, Tableau stands alone among analytics platforms. Because of our mission to augment human intelligence, we designed Tableau with both the business user and data scientist in mind. By staying focused on our mission to empower users to ask interesting questions of their data as quickly as possible, […]
How To Build Dashboards That Persuade, Inform, And Engage
Think about a great conversation you’ve had, with no awkwardness or self-consciousness, just effortless communication. In data visualization, there is a similar concept. Your audience should smoothly absorb and use the information in a dashboard without distractions or turbulence—this is described by people in the data viz world as “flow.” […]
10 Ways To Add Value To Your Dashboards With Maps
The most effective dashboards are insights-driven—and because many analysis projects involve some spatial data, working with maps is an important skill to have in your visualization toolbox. In this whitepaper, we’ll share 10 tips for improving the analytic and aesthetic value of maps for your dashboards. [email-download download_id=”5991″ contact_form_id=”4731″]
The CMO’s Guide to Customer Experience
Brand value is more about how you make people feel than anything else. And that means creating an emotional bond between your brand and your consumers that can transcend product features and price, and instead focuses on what’s in their hearts and minds. CMOs can make this happen by activating […]
7-Eleven Improves Case Efficiency by Prioritizing Customer Feedback
7-Eleven needed an innovative partner to push the CX limits. With the company focused on digital innovation, it became clear the internal “service” infrastructure needed to change to support this new consumer-to-brand direct relationship. Through an integration with ServiceNow® Customer Service Management, 7-Eleven now optimizes case resolution and shares customer […]
Noodles & Co Uses a Data- driven Approach to Improve Guest Satisfaction
With guest satisfaction always being top of mind, Noodles & Company is made up of more than 450 restaurants and thousands of passionate team members. Noodles’ unique culture is built on the value of “Loving Life,” which begins by nourishing and inspiring every team member and guest who walks through […]
The Future of In-Restaurant Dining
Power up to 80% of in-person dining experiences with almost no physical contact. COVID-19 restrictions and protocols have accelerated the need to transition to real-time customer and staff communication. Ensuring safety along each step of the customer journey is the new imperative. Restaurants are reimagining their operations, introducing increased health […]
The Measurable Value of Investing in CX
How Customer Experience investments can create significant ROI for enterprises of all sizes Companies of all sizes can see similar boosts in their bottom line – as well as customer loyalty and brand reputation – by investing in the right CX program. [email-download download_id=”5927″ contact_form_id=”190″]
3 Steps to Winning with Customer Experience
How to navigate through the winds of change Customer experience is fundamentally shifting how patients approach their care and the way physicians and pharmacists adapt to meet those needs. Read more to learn how the best pharmaceutical companies will win using Operational Customer Experience Management (OCEM). The key areas of […]