Understanding customer needs and expectations has always been at the heart of customer experience. But in today’s digital-first world, it’s harder than ever. Surveys alone can’t provide rapid enough insights to help organizations react to changing consumer behavior and unpredictable market conditions. By capturing experience signals in real time across […]
How Rent-A- Center Increased Sales by Focusing on Customer Experience
With over 2,400 stores in the US, Puerto Rico, and Mexico, Rent-A-Center employs over 17,000 people who serve more than one million customers. The company puts the buying power in their customers’ hands through flexible payment options so they can enjoy big-ticket items the way they want, when they want […]
IBM – How a Global Technology Company Delivers Exceptional Experiences with Medallia
IBM, a global technology company headquartered in the U.S., was not satisfied with just reacting quickly to resolve negative customer experiences. The enterprise wanted to know if a customer is at risk of becoming dissatisfied before he or she ever gets there. To do this, the company built a Net […]
The Lego Group Drives Continuous Improvement Using Feedback
The LEGO Group uses the Medallia platform to closely measure customer experience and react quickly with intelligent action. Thousands of employees of The LEGO Group across multiple business areas use Medallia’s intuitive and easy-to-use solution to keep abreast of customer feedback in real-time and engage with customers. The Medallia-powered customer […]
Patient Experience in the Face of COVID-19
The COVID-19 pandemic has transformed the patient experience in the United States in important ways, through a heightened emphasis on safety, a massive expansion in the use of telehealth services, and expansive efforts to provide quality, attentive care for patients with confirmed or suspected cases of COVID-19. Yet the pandemic […]
Preventing Data Breaches Through Secure IT Asset Disposition
A mature IT asset disposition program is critical in order to reduce the possibility of a data breach. According to the Ponemon Institute, the average breach costs $3.86 million and can last for more than 200 days, meaning a serious loss in business and productivity. Failure to properly dispose of […]
Top Health-Tech Company Fast Tracks Data Center Decommissioning While Ensuring Data Security And Environmental Sustainability
Up against an immovable eight-week deadline, this tech leader had to securely dispose of legacy data-bearing, on-premises servers and migrate operations to a private cloud, hosted from a new data center in the U.S. Iron Mountain® Secure IT Asset Disposition (SITAD) ensured a secure chain of custody and the environmentally […]
Secure IT Asset Disposition: Protecting Your Organization’s Healthcare Data
The risks of not having an IT asset disposition solution are substantial. Here’s how healthcare organizations can dispose of end-of-life IT assets and media successfully to protect patient and sensitive information while achieving security, compliance, and environmental goals With the right IT asset disposition program healthcare organizations can: Improve data […]
Ransomware Recovery
Ransomware attacks and cybersecurity threats are on the rise and can disrupt your business — resulting in data loss, security breaches, and possible financial and brand damage. Hackers don’t discriminate: if your IT infrastructure is vulnerable, they will find a way in. You need cost effective solutions to protect your […]
Multi- Tier Data Storage to Preserve and Protect for Less
There are many things to keep you up at night if you manage IT. It’s likely you have too much to manage, you’re dealing with lots of unstructured data, and you need a single source of data governance truth. At the same time, data needs to be easily accessible while […]