AWS commissioned Forrester Research consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Amazon Connect in their contact centers. Through a series of customer interviews and data aggregation, Forrester concluded that the three-year financial impact of switching […]
Empower contact center agents to work from anywhere
Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be. In this new eBook, you’ll discover how to use fully managed AWS End User Computing (EUC) Services to adapt your contact center to quickly changing business needs. Read the […]
Improve Customer Experience and Reduce Costs
Boost your contact center with machine learning and analytics Modernize your customer experiences by introducing artificial intelligence and machine learning intelligence to your contact center. Now your customer teams can gain security, analytics, and storage while improving the company’s bottom line. Discover how Amazon Connect helps organizations in multiple industries: […]
Investing in a long-term security strategy the 3 keys to achieving SASE
As organizations work to migrate to the cloud — and work moves away from the data center towards the edges of the network — exposure to threats continues to rise. To protect against these growing risks— while optimizing performance at every connection — networking and security can no longer work […]
Cloud Security Comparison Guide
In 2021, securing your network is more challenging than ever — you need to secure users, devices, apps, and data at the point of access, working at the cloud edge to deliver protection and performance. Your choice of cloud security platform and partner is key, as it will serve as […]