Dramatic changes in consumer purchase behavior related to e-commerce and health and wellness preferences have created the need for a new approach to product data for CPG brands and retailers. To meet the demands of today’s digital-first health and wellness need-state shoppers, product attribute metadata has emerged as a “must-have’’ […]
Sharpen Elevates The Contact Center Customer Experience
Better customer service starts with better tools for the agent. Deepgram elevates Sharpen’s contact center customer experience by arming agents with fast, accurate, and reliable speech transcription to improve productivity in real-time.[email-download download_id=”3091″ contact_form_id=”3071″]
How A.I. Is Advancing The Transcription Process
Until recently, the only way to accurately produce real-time audio transcription has been to employ voice writers to convert audio to text using dictation software and clean up the transcript before producing the final output. Today, many companies are now deploying automatic speech recognition in place of voice writers. Learn […]
Driving the Next Generation of Innovation
Workload automation has become a key element of DevOps maturity. According to EMA, automation is helping enterprises deliver better applications more quickly—and artificial intelligence and machine learning can accelerate these benefits. [email-download download_id=”3043″ contact_form_id=”25″]
The Era of Automation Becoming an Autonomous Digital Enterprise
There are five key steps to becoming an autonomous digital enterprise – but IT can’t tackle them all at once. The modern enterprise must “run and reinvent” simultaneously to remain competitive. That means making the shift to become an autonomous digital enterprise. But what does that require? Find out in […]
What Is Data Governance?
Good data governance helps businesses increase the value of their data while improving efficiency and brand image. In this eBook, O’Reilly discusses the principles of data governance, with real-world examples and practical guidance to help you unlock the full competitive advantage of this vital corporate asset. Unlock the value of […]
The Business Value of Application Workflow Orchestration with Control-M by BMC
Many applications are built from highly distributed components and integrations deployed across multiple operating environments that span on-premises, public cloud, private cloud, and multicloud. Successful execution requires navigating application workflows to ensure efficiency, eliability, and speed for development, deployment, and operations teams. In such a scenario, application workflow automation is […]
Face The Workflow Automation Gap Head On
BMC Software commissioned Forrester Consulting to evaluate the state of workflow automation at large companies. To explore this topic, Forrester conducted a survey with 355 global IT leaders from operations, engineering, and DevOps roles involved in application workflow execution at their organizations. Forrester found that IT leaders understand the power […]