In order to stay profitable and relevant, successful retailers are focusing on customer experience (CX) to set them apart. They train employees to look beyond the walls of their department and become brand ambassadors, aware that everything they do on the job impacts CX. Since most shopping begins digitally and […]
The 2020 Customer Communications Review
Let’s just say picking up the phone isn’t the only option anymore. Now, we can email, live-chat, even text businesses to get answers to our questions. But those forms of communications go the other way too— businesses can now text their customers (and prospects), email them with offers and promotions, […]
RINGCENTRAL VIDEO SECURITY
With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users and IT professionals alike. RingCentral Video is a modern online meetings experience powered by the marketleading RingCentral unified communications platform. It combines […]
Why You Should Integrate Your Business Apps with UCaaS
Your guide to everything you need to start The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and support, and manage communication both internally and externally. A recent Harmon.ie survey of information workers reports that, on average, 74% of employees […]
Evaluating Enterprise Telephony for Microsoft Teams
Since November 2019, the number of daily Microsoft Teams users grew from just 20 million a staggering 75 million—a result of the COVID-19 pandemic and the acceleration of work from home. The fact that Teams are Microsoft’s fastest-growing business application of all time is no surprise. Today, nearly 260 million […]
Shift to Cloud
As organizations evaluate an abundance of communications capabilities for their workplace collaboration strategies, it’s vital to consider the value of different approaches. In this report, we evaluate workplace collaboration, which Nemertes defines as three core pillars: calling, meetings, and team collaboration. Moreover, workplace collaboration may include Application Programming Interfaces (APIs), […]
Secure Cloud Communications and Collaboration
One Of the many questions companies have when considering a move to the cloud, security undoubtedly sits at the top of the list. In particular, the sensitive nature of business communication—with employees and with customers—is a critical focus for security teams. After all, each day companies use phones, text, online […]
How the Combination of Message, Video, and Phone Will Reshape the Future of Work
As business leaders plan to support more remote work in the immediate and distant future, equipping remote workers with the right technologies is mission-critical. The last-minute remote work tools businesses purchased at the start of the pandemic might not necessarily align with long-term strategies, and moving forward with those tools […]
The Remote Work Playbook
working remotely, from how to stay engaged, to essential remote work tools, to examples of remote teams doing it right. [email-download download_id=”2914″ contact_form_id=”2854″]
Leveraging UCaaS to Drive Business Transformation
This ebook provides insights into how CFOs can minimize costs, maximize productivity, and increase revenues by adopting cloud-based, integrated communications and collaboration technologies. The challenge for Chief Financial Officers and other enterprise leaders is to move past the “survival” phase of pandemic response and proactively plan for a future that […]