Democratized Decision Making: How Mercury Insurance Does It

The leaders of Mercury Insurance pride themselves on being premier underwriters and recently needed to accelerate their digital decision-making on policies. Mercury’s underwriting decisions are based on hundreds of interconnected rules that need regular updating, which depends on business users who aren’t steeped in technology. However, decision automation requires close collaboration between those business users and IT personnel, which made for a daunting challenge that threatened to absorb time and resources. Fortunately, FICO is experienced in helping companies overcome these sorts of challenges and was able to assist.