To succeed in the new telecommunications industry, operators need to transform network operations and support new business and service offerings. However, the constraints of outdated operations and business support system (OSS/BSS) environments impede these goals, making it difficult to align management, maintenance, and planning with business priorities. This siloed and inefficient technology environment impedes a more fluid and unified, customer-centric approach to management across services. There’s a solution. The adoption of modern ITSM best practices and tools can transform the way your IT services team delivers support. The following are seven ways operators can improve operational agility while ensuring security and compliance.
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