Transform ITSM For The Modern Digital Economy

Enable better decisions, faster problem-solving, and more autonomy Employees and service desk agents do their best work when they have the tools and data they need, when they need them-and effective ways to put them to use. This white paper explores the fundamentals of modern ITSM for the digital age, and lays out your path […]

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Operations Management and AIOps: 8 Key Capabilities

How exactly does AIOps deliver benefits like breaking down data silos, eliminating IT operational noise, improving the customer experience, and overcoming monitoring and analytics challenges? Find out in Operations Management and AIOps: 8 Key Capabilities. This technical white paper covers the technology behind AIOps’ transformative capabilities, including detailed descriptions of the algorithms that make each […]

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The Hyper-Connected Data Center

Data center connectivity means something very different today Exploding data volumes and network requirements mean that enterprises and hyperscale businesses have had to adapt how they connect with the world, and data centers have evolved right along with them. Today, a new kind of hyper-connected data center is giving customers more networking and connectivity control […]

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The Power of R and Visual Analytics

Data scientists and statisticians know a powerful analytical tool simply by the name “R”—an opensource, free programming language and environment for statistical computing. It is historically one of the fastest-growing statistical programming languages and a top tool of choice in the data scientist’s toolkit. Together, Tableau and R offer the best of both worlds, making […]

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Advanced Analytics With Tableau

In many ways, Tableau stands alone among analytics platforms. Because of our mission to augment human intelligence, we designed Tableau with both the business user and data scientist in mind. By staying focused on our mission to empower users to ask interesting questions of their data as quickly as possible, we built a platform that […]

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10 Ways To Add Value To Your Dashboards With Maps

The most effective dashboards are insights-driven—and because many analysis projects involve some spatial data, working with maps is an important skill to have in your visualization toolbox. In this whitepaper, we’ll share 10 tips for improving the analytic and aesthetic value of maps for your dashboards.

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The Measurable Value of Investing in CX

How Customer Experience investments can create significant ROI for enterprises of all sizes Companies of all sizes can see similar boosts in their bottom line – as well as customer loyalty and brand reputation – by investing in the right CX program.

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How CX Can Help Insurers Build Trust, Loyalty

Generational differences in customer satisfaction, trust in insurance providers, and eagerness to try out new business models pose significant challenges for insurers seeking loyalty from Millennials and Gen Z consumers. Drawing on a survey of over 4,000 U.S. auto and homeowners’ insurance customers and on lessons from major insurance companies, we identified several steps that […]

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The Ultimate Cloud-Based Management Showdown

Distributed workforces are broadly seen as the new standard, which means IT operations management needs to meet new demands. Learn why Cloud-ready isn’t enough for Modern Management in this Infographic. Cloud native solutions are needed to support unified endpoint management.

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